ABC Insurance Agency incurred the following activity costs related to service quality. Identify those that...
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ABC Insurance Agency incurred the following activity costs related to service quality. Identify those that are costs of conformance (CCF) and those that are costs of nonconformance (NC).
Policy processing improvements $76,400
Customer complaints response 34,100
Policy writer training 12, 300
Policy error losses 82,700
Policy proofing 39,500
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You can see the logs in the Dashboard.