ABC Company is a leading showroom in selling branded Cars. The showroom is displaying automatic and...

70.2K

Verified Solution

Question

General Management

ABC Company is a leading showroom in selling branded Cars. Theshowroom is displaying automatic and manually operated cars. Theautomatic model cars are usually purchased by the softwareengineers and the businessmen. It is observed that the customerswho come to purchase the cars would usually come with their family,friends and relatives.
It is identified that some of the customers are interested inpurchasing cars through bank loans. The sales will be highestduring the year-end and festival season. There is a great influenceof the family members in buying these cars. Since the showroom isinterested in sales to materialize, rather than pushing any brand,the salesmen are directed to satisfy the customers and to answerthe family members’ queries.
The company is having a well-managed Customer RelationshipManagement Department. Recently the department has received fewcomplaints regarding the product and service from thecustomers.
Question:
1. Explain five types of customer feedback that can be appliedto the above situation. 5Marks
2. List and explain four points about "how ABC Company canbecome World Class Company”?
Why do companies prefer to become “World-class”?

Answer & Explanation Solved by verified expert

4.3 Ratings (1051 Votes)

1 Types of Customer Feedback A Product feedback Feedback about the cars of various brands B Satisfaction feedback The feedback about whether they are satisfied with the car they have bought C Brand Loyalty feedback This shows how much connected they are with a brand They can actually promote that brand See Answer

Get Answers to Unlimited Questions

Join us to gain access to millions of questions and expert answers. Enjoy exclusive benefits tailored just for you!

Membership Benefits:

Unlimited Question Access with detailed Answers
Zin AI - 3 Million Words
10 Dall-E 3 Images
20 Plot Generations
Conversation with Dialogue Memory
No Ads, Ever!
Access to Our Best AI Platform: Flex AI - Your personal assistant for all your inquiries!

Become a Member