A toll-free phone number is available from 9 a.m. to 9 p.m. for your customers to...

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A toll-free phone number is available from 9 a.m. to 9 p.m. foryour customers to register complaints about a product purchasedfrom your company. Past history indicates that an average of 1.0calls are received per minute. Complete parts (a)through (c).


A.    what is the probability that during a1 min period zero phone calls will be received?

B.    what is the probability that during a1 min period three or more phone calls will be received?

C.    what is the maximum number of phonecalls that will be received in a 1 min period 99.99% of thetime?

Answer & Explanation Solved by verified expert
3.6 Ratings (519 Votes)

a) the probability that during a​ 1-minute period zero phone calls will be​ received is,

P(k=0)=e-1 *(10 /0!)=e-1 =0.3679

Excel function:

P(k=0)=POISSON(0,1,FALSE)=0.3679

b) the probability that during a​ 1-minute period three or more phone calls will be​ received is,

P(k>=3)=1-e-1 *( 10/0!+11/1!+12/2!)

                 =1-0.3679(1+1+0.5)

                 =1-0.3679*2.5

                  =1-0.9197

                  =0.0803

Excel function:

P(k>=3)=1-POISSON(2,1,TRUE)=0.0803

c) maximum number of phone calls that will be received in a​ 1-minute period​ 99.99% of the​ time is,

No. of calls(x) POISSION(x,1,TRUE)
3 0.9810
4 0.9963
5 0.9994
6 0.9999
7 1.0000
8 1.0000

Hence,maximum number of calls is 6 in a 1 minute period 99.99% of the time.

Please upvote my answer if you like..


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