A single service problem will destroy customer confidence when ______________. a. the service is complex b.the failure is...

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Operations Management

A single service problem will destroy customer confidence when______________.
a. the service is complex
b.the failure is totally outrageous
c. it involves a new customer
d. there is a good competitor available
Which of the following types of fairness involves being treatedpolitely, with care and honesty?
a.procedural fairness
b. outcome fairness
c. emotional fairness
d. interaction fairness
Which of the following determines the procedure to be used forprocessing credit card payments?
a. Bank account type
b. Cashier preference
c. Type of POS system
d. Credit card company

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4.5 Ratings (810 Votes)

1 The customer service is used to resolve customers queries and problems either from face to face interaction or telephonic conversation or by online communication A when the service is complex then the customer may not able to understand the process and number of problems may arise within the process It could lead to bad customer service It also takes more time to process a single information But it can be manageable by the customer if once they understand the process Hence this is incorrect option C The involvement of new customer may not effect See Answer

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