A quality service should provide at least meet the quality that the customer expects. An insurance...

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A quality service should provide at least meet the quality thatthe customer expects. An insurance company may aim to respond to aclaim advice within a specified timeframe in line, this is known as'threshold quality' and is fundamental to any quality programme.Without knowledge of these customer expectations, a company maywaste resources. To maintain a competitive edge in an increasinglycomplex environment, insurers must know what customers expect andprovide services and products that meet or exceed thoseexpectations.
How do insurance companies achievethis? [25 marks]

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Customers across the globe dont have any different needs They just want to choose the best insurance policy at reasonable cost with transparent information system and hasslefree claim settlement They See Answer

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A quality service should provide at least meet the quality thatthe customer expects. An insurance company may aim to respond to aclaim advice within a specified timeframe in line, this is known as'threshold quality' and is fundamental to any quality programme.Without knowledge of these customer expectations, a company maywaste resources. To maintain a competitive edge in an increasinglycomplex environment, insurers must know what customers expect andprovide services and products that meet or exceed thoseexpectations.How do insurance companies achievethis? [25 marks]