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A customer's order is delivered (received by the customer) on November 5, 2019. This order was placed with the company on August 6, 2019, and received by the manufacturing department on August 14, 2019. Actual production on the order began on September 18, 2019, and was completed October 12, 2019. Based on this information, calculate the following for this order: (a) total customer- response time (CRT), (b) order receipt time, (c) manufacturing lead (cycle) time, (d) manufacturing wait time, (e) manufacturing (processing) time, and (f) delivery time. (Hint Refer to Exhibit 14.14.) EXHIBIT 14.14 Model of Customer Response Time (CRT) a. days b. days C Customer response time Receipt time Manufacturing lead (cycle) time Manufacturing wait time Manufacturing (processing) time Delivery time days days d. Customer places order for product Order received by manufacturing Order manufactured: Product becomes finished good Order delivered to customer e Order is set up days f. days Waiting time Manufacturing time" Delivery Receipt time Manufacturing lead time + Customer-response time *Also called processing time. Also called manufacturing (production) cycle time. A customer's order is delivered (received by the customer) on November 5, 2019. This order was placed with the company on August 6, 2019, and received by the manufacturing department on August 14, 2019. Actual production on the order began on September 18, 2019, and was completed October 12, 2019. Based on this information, calculate the following for this order: (a) total customer- response time (CRT), (b) order receipt time, (c) manufacturing lead (cycle) time, (d) manufacturing wait time, (e) manufacturing (processing) time, and (f) delivery time. (Hint Refer to Exhibit 14.14.) EXHIBIT 14.14 Model of Customer Response Time (CRT) a. days b. days C Customer response time Receipt time Manufacturing lead (cycle) time Manufacturing wait time Manufacturing (processing) time Delivery time days days d. Customer places order for product Order received by manufacturing Order manufactured: Product becomes finished good Order delivered to customer e Order is set up days f. days Waiting time Manufacturing time" Delivery Receipt time Manufacturing lead time + Customer-response time *Also called processing time. Also called manufacturing (production) cycle time

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