A company uses the balanced scorecard to measure performance. The following data is provided:PerspectiveObjectiveMeasureTargetActualFinancialIncrease revenueRevenue...
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Accounting
A company uses the balanced scorecard to measure performance. The following data is provided:
Perspective | Objective | Measure | Target | Actual |
Financial | Increase revenue | Revenue growth rate | 10% | 8% |
Customer | Improve customer satisfaction | Customer satisfaction | 90% | 85% |
Internal Process | Reduce cycle time | Average cycle time (days) | 5 days | 6 days |
Learning & Growth | Employee training | Training hours per employee | 20 hours | 25 hours |
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