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8. As the sales supervisor at GB's Enterprise, you prepare a weekly schedule to ensure that you visit all your customers at least once per week a. Describe any two (2) reminder systems that you may use to keep track of these schedules. b. State one (1) reason it is necessary to allow adequate space in between each scheduled visit 4 marks 2 marks 9. After working at one job since leaving high school five years ago, Sue decided to get qualified to advance her career. Why do you think it would be a good idea for Sue to do a self-assessment as a first step to getting qualified? 3 marks 10. To deliver a successful presentation you should know your audience. Describe any three (3) characteristics that you may need to know about your audience before preparing your presentation. 6 marks 11. As a supervisor you are required to set performance standards for your team. What is meant by the term "performance standards"? 4 marks 12. All teams will require various categories of resources to be able to complete tasks assigned. The following are two (2) categories of resources needed by your team. Explain TWO (2) methods that you would use to acquire each category for your team. 6 marks a. Human resources b. Financial resources 6 marks 13. Roger, one of your team members, seems to be having an issue with other team members. This behaviour has developed into a conflict and is causing serious disruption to the workflow. Outline the legal procedures you could be expected to follow when administering progressive discipline in this matter. 8 marks 14. You are the manager/supervisor for your department. An employee who you consider to be vital to your department's success does not appear to be delivering the results that you expect. Outline any three (3) steps you would follow in managing and monitoring this employee's performance. 6 marks 15. Not all workplaces are the same and therefore leadership styles will play an important role in the achievement of workplace goals. Describe any THREE (3) leadership styles be practiced in the workplace. 6 marks that may

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