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4.1 - Audit situation one: During your audit of the sales department, you notice a recent contract, number A12345, has been accepted by the Sales Manager. Sales staff have developed a work order and passed it to the production planning department You ask to see evidence that the contract has been reviewed. You are shown a letter to the customer accepting the order, signed by the Sales Manager. You are also shown a report from the Production Manager (number Prod D123), dated two weeks after the Sales Manager's letter of acceptance. This report shows that the production department have not been able to meet this specification for three months. It therefore requires the sales staff to ask the customer to accept some modifications to their original requirement and an extended delivery time. None of these issues were mentioned in the Sales Manager's letter of acceptance. You ask to see the response from the customer and confirm that the customer has accepted the modifications and the revised delivery date, but also note in a letter from the customer that they are dismayed about the changed delivery date. If you think there is sufficient evidence to report your findings as a nonconformity: Complete the nonconformity report on the following page. Or Complete the audit investigation template. NONCONFORMITY REPORT 1 For correctly identifying the scenario as a nonconformity (2 marks) Description of the nonconformity (Max 3 marks): Non Conformity: Objective Evidence : ISO 9001:2015 clause and requirement: Note : 1 mark for clause and requirement plus 1 mark for clarity of answer OR Complete your answer on the following page 4.1 - Audit situation one: During your audit of the sales department, you notice a recent contract, number A12345, has been accepted by the Sales Manager. Sales staff have developed a work order and passed it to the production planning department You ask to see evidence that the contract has been reviewed. You are shown a letter to the customer accepting the order, signed by the Sales Manager. You are also shown a report from the Production Manager (number Prod D123), dated two weeks after the Sales Manager's letter of acceptance. This report shows that the production department have not been able to meet this specification for three months. It therefore requires the sales staff to ask the customer to accept some modifications to their original requirement and an extended delivery time. None of these issues were mentioned in the Sales Manager's letter of acceptance. You ask to see the response from the customer and confirm that the customer has accepted the modifications and the revised delivery date, but also note in a letter from the customer that they are dismayed about the changed delivery date. If you think there is sufficient evidence to report your findings as a nonconformity: Complete the nonconformity report on the following page. Or Complete the audit investigation template. NONCONFORMITY REPORT 1 For correctly identifying the scenario as a nonconformity (2 marks) Description of the nonconformity (Max 3 marks): Non Conformity: Objective Evidence : ISO 9001:2015 clause and requirement: Note : 1 mark for clause and requirement plus 1 mark for clarity of answer OR Complete your answer on the following page

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