25 MARKS) bay is uptown restaurant overlooking the ocean. It serves a variety of cuisines, including Italian and Continental. Most of the customers are wealthy businessmen and high profile executives, looking for a peaceful dining experience. ce buying the restaurant two years back, the sole owner, Daud Lim has carefully recorded cial data in addition to the usual financial data. He oversees the preparations himself, and is very particular about the quality of the food served. The following is the financial as well as the non-financial data based on the balance score card format: 2015 2014 RM RM Financial information Total turnover 945,000 900,000 Turnover from special event 300,000 200,000 Cost attributable to special events 230,000 120,000 Total Profit 169,000 130,000 10 Internal Business Process Average service delay at peak times 25 minutes 15 minutes Idle time 486 minutes 540 minutes Reported case for food poisoning 15 Customer Satisfaction Regular customer attending weekly Complimentary letters from satisfied customers Average expenditure per customer RM51 RM30 Learning and Growth Special theme evenings introduced New entries in the menu introduced during the year Total proposals submitted to cater for special events CONN Required: a) Comment on the financial performance of the restaurant, and compare it with the previous year by considering the financial data only. (9 marks) b) Comment on the non-financial perspective using the balance-score card approach. (12 marks) c) Comment on the overall performance of the restaurant. (4 marks)