2. When you are trying to send a message that another party will understand, there...
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2. When you are trying to send a message that another party will understand, there are 5 things that you need to remember: (1) decrease redundancy; (2) be complete and specific; (3) take responsibility; (4) be congruent (verbal = nonverbal); (5) simplify language. Explain in your own words why every of above-mentioned points is important (every point explained can give you up to 3 points, 15 in total).
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