2. Lean concepts such as continuous improvement and waste reduction have long been used by manufacturing...

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General Management

2. Lean concepts such as continuous improvement and wastereduction have long been used by manufacturing companies. Pleasediscuss how service firms can apply the same concepts. Do you thinkmany service companies are adopting these ideas?

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Lean is a concept used by manufacturing companies to reduce wastes the basic idea is to maximize customer value and minimize wastes Continuous improvement a concept of lean is a method of streamlining work and reducing waste Service firms can apply the same concepts in the following ways Estimation of the current state It includes analysis of the wastes associated with each activity For example in a hotel industry mapping the process flow from registering a customer for room service to check out of the customer will find out the inefficient activity and wastes Lean tools such as Value Steam MappingVSM and training course can be helpful for this situation VSM See Answer

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