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1.How can you project a more positive image over the telephone? 2. What information should you always...

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General Management

1.How can you project a more positive image over thetelephone?

2. What information should you always get when taking telephonemessages?

3-When transferring calls, what should you avoid and why?

4-When you leave a message on voicemail, what information shouldyou give?

5-What is telephone tag, and how can it be avoided orreduced?

6. How are small businesses benefiting from today’stechnology?

Answer & Explanation Solved by verified expert
3.7 Ratings (440 Votes)
1 By carefully managing quality of voice tone and choice of words one can project a more positive image over the telephone Voice quality that needs to be managed well is pitch rate of speech and timbre While speaking always ensure that you are using the mix of pitch high or low making use of average 150160 words in a minute while speaking and always have a pleasant    See Answer
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