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18/The primary purpose of the Malcolm Baldrige National Quality Award is which one of the...

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18/The primary purpose of the Malcolm Baldrige National Quality Award is which one of the following? A. To encourage the spread of statistical quality control B. To improve human resource development and management in manufacturing C. To improve competitiveness of American firms D. To prove that American firms were competitive in quality E. To emphasize the use of quantitative methods in process management

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