12. Cindy Szadokierski’s “interactive leadership” style hasworked at United. A.. Describe her leadership style in a few words.b. Would this style work lead you and your peers in your currentjob? c. Why?

Cindy Szadokierski, United Airlines
Twenty-five years ago, Cindy Szadokierski quit her job teachinghigh school French and went to work as a reservations agent forUnited Airlines. Today, she is vice president in charge ofoperations for United’s largest hub at O’Hare InternationalAirport.After joining the company, Szadokierski served in positionsof increasing responsibility, including being general manager ofUnited’s hub at Washington’s Dulles International Airport. From thebeginning of her career with United, Szadokierski wanted to be inoperations because she liked the idea of bridging the gap betweenwhat goes on in the field and what happens at headquarters. AtO’Hare, where she oversees 4,000 employees and 600 flights a day,her favorite times are the weekly afternoon walkabouts on theO’Hare ramp and the weekly morning strolls through the terminal.Why? Because they give her a chance to connect with employees andcustomers. Pete McDonald, chief operating officer of United’sparent, UAL Corporation, says there were serious operationsproblems at O’Hare, so they put ‘‘the most communicative person’’in the job. ‘‘She’s everywhere. She talks to everybody,’’ said DonWolfel, president of United’s mechanics union atO’Hare.Szadokierski’s approach to leadership is more collaborativethan command-and-control. In addition to learning from employeesand customers, Szadokierski emphasizes regular meetings with herleadership team to talk about what’s going right, what’s goingwrong, and how to collaboratively fix any problem