11.   _____________________organization isorganization by time – from earliest to most recent (forward intime) or from recent events back into history (backward intime).

                         (a) Primacy;   (b) Recency   (c)Chronological;   (d) Integrated

                12 . If your topic is controversial, you may want to organize yourmain ideas according to the principle of _____________, or puttingthe most important or convincing idea first.

1. primacy; (b) recency; (c) chronological; (d) integrated

13. ­­­­­­­­­­­­­­­­­­­_______________ are words and gesturesthat allow you to move smoothly from one idea to the nextthroughout your speech, showing   relationships betweenideas and emphasizing important points.

          (a)Outlines;     (b) Topics;    (c)Demeanors; (d) Guideposts

14 . _________________ produce word pictures and detailedinformation that allows an audience mentally to see, hear, smell,touch, or taste what you are describing.

          (a)Explanations;   (b) Descriptions;   (c)Definitions; (d) Details

15. _______________ are used by speakers who discuss ordemonstrate processes of any kind. Used in How to Speeches.

(a) Explanations;   (b)Descriptions;   (c) Definitions; (d) Details

16 . In a country in which free speech is protected by law, theright to speak freely must be balanced by the responsibility tospeak ethically In 1791, the_____________ Amendment to theConstitution was written to guarantee   freedom ofspeech.

1. 2^nd        (b)1^st       (c)3^rd         (d) 4^th

17. _____________________ is the ability to understand andmanage one’s own moods and emotions, as well as the moods andemotions of

others.

          (a)intelligence quotient;          (b) emotional intelligence;

          (c )intelligencelevel;               0(d) emotional level

18. ____________________ involve the ability to perform tasks ina specific discipline (such as selling a product) or department(such as marketing.)

          (a)technicalskills,                 (b) human relations skills

          (c )conceptualskills;              (d) mundane skills

19. ________________ involve communication and motivation; theyenable managers to work through and with people. A peopleperson.

          (a)technicalskills,                 (b) human relations skills

          (c )conceptualskills;              (d) mundane skills

20.   ____________________ involve the ability topicture the organization as a whole and the relationships among itsvarious parts. Ability to diagnose

(a) technicalskills,                 (b) human relations skills

          (c )conceptualskills;              (d) mundane skills