1- What are the difference between ethics and morality? Whey these two concept are important particularly...

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Operations Management

1- What are the difference between ethics and morality? Wheythese two concept are important particularly in the context ofquality management?
2- Why it is important to measure customer retention? It isbelieved that customer satisfaction is the critical component incustomer retention. However, customer satisfied is not always acustomer retained. Why?

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1 Ethics and morality are the terms which specifically relates to how a particular thing or action could be termed as right or wrong While these two terms could be hsed interchangebly these two terms have different meanings and play a crucial role in quality management Ethics refer to rules that are being provided by any of the external source for example the code of conduct that is being followed in the organisation to maintain the highest quality to serve the customers To maintain that level of quality the standard is to be achieved Thus See Answer

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