1) Describe self-managed work teams and comment on whatresearch tells us about their effectiveness. Where would thissystem work best?

2) Using examples, define and describe roles, role expectationsand role conflict.

3) List and describe the five stages of group development andprovide examples.

4) Identify the seven components of the communication processmodel, and briefly describe each by providing an example.

5) Using the concept of channel richness, give examples ofmessages best conveyed by email, by face-to-face communication, andon the company bulletin board.

6) Describe, using examples, four barriers to effectivecommunication.

7) Power tactics are one way in which managerial employeesinfluence others. Identify and describe seven tactical strategies amanager could use and the conditions under which one tactic isselected over another.

8) Describe the four characteristics of empowered employees,and give an illustration for each that shows how an employee wouldfeel or behave if their work role has this characteristic.

9) Using examples, identify and describe the five conflictmanagement strategies and the accompanying behaviours.

10) Using the five conflict-handling strategies and examplesfrom a typical workplace, describe a situation when each strategywould be a good choice for managing a conflict. You can placeyourself in the role of a manager or in the role of an employee inthe situations.