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1. Construct a flow process chart (using the excel template) for the laundering of a bath towel from the description of the process given below: In the sorting room the articles taken from the customers bundles are checked for quantity and laundry mark against the customers' laundry lists, and then placed in bins, an average time of 5 seconds being taken for each article. Unmarked articles are stamped on a marking machine in 1 second. When the bundles comprising the journey lot have been checked, the bin load of about 50 Kgs weight of towels is emptied onto a conveyor in 20 seconds. The conveyor takes the towels 10 m, discharging them into a 6 m chute which delivers the towels to trolleys in the washroom below. The trolley load may wait up to half an hour for washer availability and, after waiting, the load is weighted in 5 seconds on a platform scale 2 m away, then moved to a washing machine 6 m away. The towels are loaded into the washer in 1 minute, washed and rinsed in 38 minutes and unloaded into a wet-work trolley in 2 minutes. The trolley with the washed towels is wheeled 6 m to a 100 kg hydro-extractor where the time taken to hydro the towels is 7 minutes and to load and unload the machine 3 and 4 minutes respectively. The part dried towels are next taken by trolley to a tumbler 4 m away where they wait fohs0 minutes until the machine is free. Tumbling the towels takes 30 minutes, loading the machine 2 minutes and unloading 1 minute, after which the dried towels are moved in a trolley 3 m to the folder's table. Here the operative takes each towel, folds and places it on a racking trolley in 6 seconds. As the towels are folded the operative inspects the work setting aside items requiring rewashing. The racking trolley is moved 25 m to the racks where the racker takes 10 seconds to sort the towels by laundry mark into their appropriate pigeon holes. 2. Analyse the process flow and suggest how the overall operational efficiency can be improved. (Hint: You may make any appropriate assumptions to arrive at your answers) 1. Construct a flow process chart (using the excel template) for the laundering of a bath towel from the description of the process given below: In the sorting room the articles taken from the customers bundles are checked for quantity and laundry mark against the customers' laundry lists, and then placed in bins, an average time of 5 seconds being taken for each article. Unmarked articles are stamped on a marking machine in 1 second. When the bundles comprising the journey lot have been checked, the bin load of about 50 Kgs weight of towels is emptied onto a conveyor in 20 seconds. The conveyor takes the towels 10 m, discharging them into a 6 m chute which delivers the towels to trolleys in the washroom below. The trolley load may wait up to half an hour for washer availability and, after waiting, the load is weighted in 5 seconds on a platform scale 2 m away, then moved to a washing machine 6 m away. The towels are loaded into the washer in 1 minute, washed and rinsed in 38 minutes and unloaded into a wet-work trolley in 2 minutes. The trolley with the washed towels is wheeled 6 m to a 100 kg hydro-extractor where the time taken to hydro the towels is 7 minutes and to load and unload the machine 3 and 4 minutes respectively. The part dried towels are next taken by trolley to a tumbler 4 m away where they wait fohs0 minutes until the machine is free. Tumbling the towels takes 30 minutes, loading the machine 2 minutes and unloading 1 minute, after which the dried towels are moved in a trolley 3 m to the folder's table. Here the operative takes each towel, folds and places it on a racking trolley in 6 seconds. As the towels are folded the operative inspects the work setting aside items requiring rewashing. The racking trolley is moved 25 m to the racks where the racker takes 10 seconds to sort the towels by laundry mark into their appropriate pigeon holes. 2. Analyse the process flow and suggest how the overall operational efficiency can be improved. (Hint: You may make any appropriate assumptions to arrive at your answers)

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