1. A manager's activities are often analyzed andclassified according to the following set of managerial functions:planning, organizing, leading, and controlling. Classify followingactivities by functions:

a. Explaining to a subordinate the nature of an error he or sheis making

b. Shifting responsibility for dealing with customercomplaints

c. Preparing the budget

d. Outlining equipment requirements for the following year

e. Comparing actual labor cost with the budgeted amount

f. Explaining a work assignment to a subordinate

g. Carrying out a supervisory development program

h. Giving an order to a subordinate

i. Encouraging and inspiring a subordinate

j. Examining a report on product rejects for the work

k. Analyzing financial statement ratios

l. Formulating a credit policy

2. Assume that you are the manager, and an employee hasconfronted you with the following complaint. Write a response thatwill maintain the employee's morale and self-esteem and yet get youoff the hook.

a. "I'm underpaid and overworked!"

b. "Management doesn't trust employees in this company".

c. "There's too much pressure and 'slave driving' around here."  

d. "I'm bored with my job. There's just not enough challenge andvariety".   

e. "Working conditions around here are terrible."

f. "Management never keeps us informed about what's happeningaround here."