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  3. 1- a half-hour interview provides very little info

1- A half-hour interview provides very little information about the likely success of a job...

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Accounting

1- A half-hour interview provides very little information about the likely success of a job candidate.

Noise

Bias

2-Situation: When Jeff Weitzen took over Gateway, he instituted a new policy to save money on customer service calls. Reps who spent more than 13 minutes talking to a customer didnt get their monthly bonuses, writes Katrina Brooker (Business 2.0, April 2001). As a result, workers began doing just about anything to get customers off the phone: pretending the line wasnt working, hanging up, or oftenat great expense sending them new parts or computers. Not surprisingly, Gateways customer satisfaction rates, once the best in the industry, fell below average.

Workers are engaging in____________________.

reporting distortion

nothing that meets the definition of measure management

operational distortion

3-Reference letters hardly ever say anything negative about a job applicant. This is an example of:

Noise

Bias

Moral hazard

Risk aversion

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